Customer Support
In this section, our web hosting clients can access user guides to the tools our servers host such as PHP and MySQL, a Webmail interface for accessing e-mail through a web browser, detailed statistics on their website and a server status page.
If the answer to your question is not here then please either send us an email here or call our support number 0407 488 851.
Web Stats
The stats are, in most cases, calculated daily and will give you valuable insights into where your web traffic is coming from. Web stats are accessed through your cPanel login.
If you do not have a cPanel login or have lost it please contact us.
Web Mail
https://webmail.webfactory.com.au:2096/
You will be forwarded to a login screen where you need to enter a user and password. The user is simply your full email address (eg. fred@example.com.au) and the password is your normal email password. If you are having difficulty connecting to your WebMail account please call us for assistance. There are no additional fees for this service.
User Guides
X-Cart 4.0 – PDF manual for X-Cart E-commerce software version 4.0.
X-Cart 4.1 – PDF manual for X-Cart E-commerce software version 4.1.
Apple Mail – Email configuration guide (the Web Factory way)
Joomla – Online Documentation for the popular CMS
WordPress – Online Documentation for the popular blogging software
Domain Name Delegation
Primary DNS: nimrod.webfactory.com.au
Secondary DNS: nimrod2.webfactory.com.au
Testimonials
I just wanted to say thank you for the great support during the transfer of my site to your servers!Cary Harding
I have been using The Web Factory for over 7 years now, and with the level of service I receive ...Steve – Owner
