Customer Support

We pride ourselves on offering personalised service and support to our customers. Contact us by email or phone and rest assured you'll be speaking to someone local!

In this section, our web hosting clients can access user guides to the tools our servers host such as PHP and MySQL, a Webmail interface for accessing e-mail through a web browser, detailed statistics on their website and a server status page.
Web Stats
Web statistics are available for customers of The Web Factory at no extra charge.

The stats are, in most cases, calculated daily and will give you valuable insights into where your web traffic is coming from. Web stats are accessed through your cPanel login. You should also consider adding Google Analytics to your website.

If you do not have a cPanel login or have lost it please contact us.
Web Mail
For customers of The Web Factory, we provide a WebMail facility for checking your email while out on the road or for when you are travelling overseas. This facility can be used through any web browser and provides full email functionality. For most of our customers WebMail is automatically activated with your web hosting account. To access your WebMail just point your web browser to:

You will be forwarded to a login screen where you need to enter a user and password. The user is simply your full email address (eg. and the password is your normal email password. If you are having difficulty connecting to your WebMail account please call us for assistance. There are no additional fees for this service.

For customers using our Cloud Email Service, please use the link below:

User Guides
PHP – comprehensive manual for the PHP language

X-Cart Manual – Information and user manuals for X-cart

Joomla – Online Documentation for the popular CMS

WordPress – Online Documentation for the popular blogging software
Domain Name Delegation
If you are delegating your domain name to our DNS servers you will need the following information:

Webfactory DNS Servers:

Contact us for Customer Support

If you can't find the answer to your question, please either send us an email or call our support number 0407 488 851.

Why choose The Web Factory?

The Web Factory prides itself on providing quality web hosting products, and most importantly, good service. So why choose us over all the other hosting companies?

Australian Web Hosting


We are connected to one of the top networks in Australia, allowing us to scale up the size of our network in response to demand.
Australian Web Hosting


We have been offering business grade internet services since 1996. We own our servers which are housed in a world class data centre.
Australian Web Hosting

Technical Support

We provide personalised phone and email support, and our friendly staff are located in the NSW Southern Highlands, in Australia.
Australian Web Hosting

Complete Solutions

We can provide all your internet service needs, from hosting and domain names, to cloud email and support.